Red text designates the areas with the most frequent issues.
ARTWORK - CAMERA READY: Art must meet the following criteria to be considered “camera-ready”, with specific instructions regarding layout, size, and typestyle clearly stated on your order.
ARTWORK CHARGED AT $60.00 PER HOUR: Artwork received that is NOT in vector format is subject to additional charges. You will be notified of charges before work is done.
ARTWORK E-MAIL ADDRESS: art@LCPmugs.com. Always put your firm’s name, contact name, phone number and purchase order number on all e-mailed artwork.
ARTWORK GUIDELINES FOR ELECTRONIC ACCEPTANCE: We prefer EMAIL but can
accept the following: 3.5” floppy disk, Zip Disk 100 MB, and CD. We prefer
art created in the following IBM and Macintosh formats:
*Adobe Illustrator® vector format (.ai or .eps) Text converted to outlines.
*Other: Bitmap art (Photoshop, TIFF). Minimum 600 dpi, to size and color separated if art is multi-color.
We cannot accept art on SyQuest ™ cartridges or art created in PageMaker®, Microsoft Word, Freehand or Quark. We cannot guarantee exact typestyle matches. Multicolor artwork must be sent in as black and white color separations with a color composite. We cannot accept responsibility for: Failure to provide clear, concise & correctly formatted art; misdirected emails; incompatibilities or corruption due to uncompressed files. We will contact the sales person in these cases.
ART LAYOUT PROOFS: PDF proofs are automatically emailed on all new orders, approximately 24-48 hours after both art and PO are received. No charge for 1st layout proof. Additional proofs will be charged at $8 (G) each.
COLOR CHANGE OR WASHUP CHARGE: $25 (G) per color change, one imprint color orders only, 72 piece minimum per color.
COMPLETE PURCHASE ORDER MUST INCLUDE:
Product item number & color, order quantity, layout instructions, PMS numbers for imprint colors, contact name and email address clearly marked. This will ensure the fastest turnaround of your order. Callbacks for clarification may cause delay. Changes to orders must be confirmed in writing. Download complete order sheet from our website www.LCPmugs.com.
COPY CHANGE CHARGE: $30 (G) for one imprint color orders only, 72 piece minimum.
CREDIT TERMS: Net 30 days. 1-1/2% per month interest will accrue on all overdue invoices (APR 18%).
FREIGHT CLAIMS AND ADDITIONAL SHIPPING CHARGES: Orders will be shipped freight prepaid and added to the invoice unless specified otherwise. All merchandise shipped from our facility is inspected and signed for by the carrier as being in good, undamaged condition. Our products are packaged to survive normal shipping events. Any breakage noted upon delivery is the responsibility of the carrier. Claims for freight adjustments, breakage, and delays in transit must be filed with the carrier within 14 days of receipt of merchandise. Unless stated otherwise, glassware will be shipped at a released value "not to exceed" $.90 per pound. The claim paid by the transportation company will be based on this value. Title to the goods passes to the buyer upon release to the carrier. All orders of glass, ceramic or breakable goods shipped via package carrier (UPS, FedEX…) will be packed in master cartons at a cost of $6.30 (G) per carton. All orders shipped via the U.S. Postal service will be subject to a $15 (G) handling charge, plus master carton fees, noted above. All international shipments will be subject to a $30 (G) handling charge. All 3rd party shipments will be charged a $25 (G) processing fee. If master cartons are required on a 3rd party shipment the charges will be shown as a line item on invoice.
FREIGHT CHARGE BACK FEES: All shipments are subject to carrier charge back fees that result from any incorrect information provided to LCP. Charges include, but are not limited to: address redirect, order returns or billing issues from use of provided carrier account number. Address redirect ground shipments $20 (G) per package, redirect of air shipments $20 (G) per package. All freight charge backs to LCP from invalid carrier account numbers will result in the freight cost, charge backs and $25 (G) handling fee.
|1 - 11 oz.||$1.50||$2.00||$2.50||(G)|
|12 - 16 oz||$1.70||$2.25||$2.60||(G)|
|17 - 20 oz||$1.80||$2.45||$3.00||(G)|
|24 oz or larger||$2.25||n/a||n/a||(G)|
Single mug Gift box, flat $0.85 (4G)
MAILINGS - INDIVIDUAL: $1.75 (G) per destination in addition to the mailer box and freight charges. Mailing list must be supplied on disk in Microsoft Excel. Contact factory for spreadsheet format requirements.
MINIMUM QUANTITIES FOR MULTIPLE IMPRINT COLORS: Unless otherwise
stated in catalog or website. Subject to factory review.
36 piece- 1 color imprint maximum
72 piece min. for 2 imprint colors
144 piece min. for 3 imprint colors
288 piece min. for 4 imprint colors
5 or more imprint colors by quote only, after artwork review.
NATURE OF CERAMICS: Due to the inherent properties of ceramic and glass ware, there will be small imperfections and irregularities which should not be perceived as defective. Variations in materials and firing temperatures may result in variations in glaze which must be considered acceptable.
NORMAL PRODUCTION TIME: 10 working days after WRITTEN PROOF APPROVAL.
OVER/UNDERRUNS: All items may be shipped as much as 10% over or under on orders of 288 or less and 5% over or under on orders of 289 and more. Exact quantity shipments are available with an additional charge of 5%.
PERSONALIZATIONS: 36 piece minimum, $3.95 (G) each for one line of type. Additional lines of type are $0.40 (G) each. Available on ceramic and glass mugs only. Typesetting names will be an additional art charge.
PMS COLOR MATCHING: No charge for PMS color matching. Due to variations in inks and materials, we cannot guarantee exact color matches. PMS numbers must accompany order. Color descriptions such as sky blue, forest green, etc. are not acceptable.
RUSH ORDERS: $.50 (G) per unit will be added to orders required to ship in 3 to 5 working days AFTER WRITTEN PROOF APPROVAL. Limited to stock on hand. For faster production time or multiple imprint colors, call for quote and product availability.
SCREEN CHARGES: $55 (G) per imprint color. Screen charges are a one time charge IF the exact same screen is re-used within 2 years on the same product.
SPEC SAMPLES: Normal screen charges plus $35 (G) per imprint color.
SPECIAL ORDER ITEMS (items not shown in catalog): 288 piece minimum. Must be ordered in even case lots. 3-4 weeks lead time. No rush service available. Subject to product availability & artwork approval.
PARTIAL CARTONS: We ask that you order product in even cases (case packs for each product are listed with the item # & price info). In the event that you must order an item in uneven case lots, note that you will be charged $3.25 G for each partial carton.
SPLIT (DROP) SHIPMENT CHARGES: $6.25 (G) per additional destination in addition to freight charges. Each split shipment should be in full carton quantities. Partial cases will be shipped at an additional $3.25 (G) per carton shipped.
3RD PARTY SHIPPING: If a 3rd party shipment is requested, customer will be charged a $25 (G) processing fee. See FREIGHT CHARGE BACK FEES.
RECIPIENT AND THIRD PARTY FREIGHT BILLING: If you have requested this order to be shipped via RECIPIENT or THIRD PARTY BILLING: A shipment reference number or the name of the person that authorized use of the account number MUST BE PROVIDED before we can ship. Note that your P.O. number to us will not suffice, as the recipient, or third party may have no reference to that number. Our package freight carriers (Fed Ex, UPS, etc.) have experienced a high rate of payment refusals due to recipient and third party billing customers not recognizing the shipment on their freight bill. When this happens, the freight cost is charged back to LCP along with an additional $10 per package fee. When a chargeback occurs, LCP will re-invoice you the full freight amount, the additional carrier fees and a $50 handling fee. All shipments are subject to carrier chargeback fees that result from incorrect information provided to LCP. Charges include, but are not limited to: address redirect, order returns or billing issues from the use of provided carrier account numbers. Address redirect on package carrier shipments: $18 per package. Freight charge backs to LCP due to incorrect account numbers will result in full freight charges, any carrier chargeback fees and a $50 handling fee. In addition, if we need to spend an inordinate amount of time managing the carrier you or your client choose we will bill you these fees plus a $50 per hour managing fee; one hour minimum.
Unfortunately, due to the carrier’s invoicing timelines this entire process could take as long as six weeks from our original invoice date.
REGISTRATION OF MULTIPLE COLOR DESIGNS: Please note items marked with for Tight Registration on 2 or more color imprints. These items require additional imprint charges per color / per side. Should this be the case, LCP will contact the sales person to confirm any increase in cost before proceeding with the order.